We partner with ambitious companies to design and deploy innovative and friendly customer experiences

Team

Joseph

Partner & Lead Content Designer

For over a decade, Joe has worked with leading fintechs, including Klarna, Tink, and Trustly, writing and designing content that ensures compliance and drives sustainable growth. Today, that same approach extends beyond fintech into media and gaming.

His current embedded assignment is with Mojang Studios, where he ships copy to code alongside designers and engineers from Minecraft's core UI and design system teams.

Originally from upstate New York, Joe has worked with agencies and startups across New York City, San Francisco, and Copenhagen. He's been based in Stockholm since 2014.

  • Klarna
  • Volvo Cars
  • Mojang Studios
  • Zettle by PayPal
  • Tink by Visa
  • Trustly
  • Stadium
  • Åhléns

Services

  • One of us joins your team and owns an area of the product. We learn your context, shape the flows, design how your assistants behave, coach your team, and iterate on live results.

  • Senior support for designers and design teams who don't have a senior peer in-house. We review work, set priorities, and help shape how the team operates, across product design, content design, and design ops.

  • A fixed-scope engagement that ends in something your team can act on: a redesigned flow, an audit with a prioritized fix list, or a concept for a new feature.

  • One focused session on a single problem, such as mapping a customer journey, auditing content, or defining an agentic use case. You leave with the problem mapped and the next steps ranked.

Builds

Problem solvers by day, product builders by night.